Most of the common questions about using Pic-a-POD are answered in the app’s built-in Help. Choose Pic-a-POD Help from the Help menu.
If there is a problem with a particular POD, there are a few things you can try:
- If the pic’s caption or detailed text info is missing or incorrect, double-click on the caption underneath the thumbnail pic. This will refresh that data and display any updated data that may have come available since your app downloaded the info.
- If the pic is missing, it’s thumbnail is blank or any of the data seems incorrect, click the Refresh icon at the bottom left of the thumbnail pic to refresh all the data stored about that image.
- If the picture is incomplete (i.e it has a grey section at the bottom), it may be that the download was interrupted but the app saved as much as it received. To fix this, delete the pic by clicking the delete icon at the top left of the thumbnail pic. Then empty your Trash, before double-clicking on the trash icon in the thumbnail to reload the pic. If you do not empty the trash, Pic-a-POD will search your trash for the missing file and un-delete it instead of downloading again.
- If Pic-a-POD crashes on startup, use System Preferences to change the desktop manually and try again. Sometimes an invalid picture file can cause problems.
If you have any further problems, please use “Report a bug…” in the Help menu as this will give me information about your Pic-a-POD status and settings.
If that does not work, you can always email firstname.lastname@example.org.
If Pic-a-POD is crashing, please send the crash log to email@example.com.
For iOS support, go to the iOS support page.